Questions about Jaratrade
Press, partnerships, product questions, anything that doesn't fit a support lane. We read every message.
Contact us
Talk to us. We're listening.
Whether you're shipping containers from Onitsha or sourcing your first carton of garri, we want to hear from you.
The fastest way to reach us
admin@jaratrade.comWe respond within 1 business day
Whatever brings you to this page - a question about your account, a stuck order, a partnership idea, or just feedback - this inbox is the right place. Include as much context as you can and a real human will reply.
What we hear about
What people email us about
The three topics below cover most of what hits our inbox. Pick the one that fits your question and we'll get back to you on the same business day.
Applying as an exporter or importer
Issues with your application, document uploads, or KYC review. Include your registered email so we can find your case quickly.
Something went wrong with an order
Stuck payments, missing shipments, dispute escalations. Most order issues are handled inside the importer or exporter dashboard - email us if you're blocked.
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